Welcome to Heatserv Boiler Care Plan, please read the information in our Terms & Conditions to align with your chosen plan.

Our Terms & Conditions form part of the contract between you (The Customer) and Heatserv Heating & Plumbing. Heatserv Boiler Care Plan is a trading standard of registered company Heatserv Heating & Plumbing.

  • Service Plan – refers to the type of plan that you have chosen to take out. Refer to clause 2 for full details of what each plan includes.
  • Boiler – an appliance located at the domestic property that heats the hot water and/or heating by gas.
  • Heating System – the heating system includes hot water cylinder, heating pipework, pump, motorised valves, radiators, radiator valves, programmer/timers, cylinder thermostat, room thermostat, and pressure controls.
  • Plumbing System – the plumbing system includes tap repairs, hot and cold water pipes, cold water tanks, toilet break downs, silicone seals on bath and showers, ball valves and float valves, stop cocks and gate valves and above ground drainage.
  • Start Date – the date that is stated on the contract as the start of the service plan.
  • We / Us – the boiler servicing company.
  • You / Your / Customer – the customer that has taken out the contract.
  • Force Majeure – any circumstances beyond our reasonable control for example strikes, industrial actions, lock outs labour shortages, material shortage and traffic delays.
  • Contract – The contract is an agreement between you and us for the service of works as per the chosen service plan detailed in clause 2.

2. CONTRACT RENEWAL / CANCELLATION – Your Contract is for a minimum of 12 months from the date of the first payment. Unless you tell us otherwise this contract will automatically renew each year, subject to us accepting you onto the service plan. This contract will remain valid providing payment is continued by you subject to clause 4.

3. CONTRACT INVALIDATIONS – If invalid or misleading information has been provided.
If payment is not received within 7 days of the date due your service plan will be cancelled and charges may apply.
If on our first visit we find a fault with system/systems.
If we have advised that a permanent repair is needed to make sure your appliance or system is working properly and safely, and you have not acted to resolve in an appropriate manner. Anyone other than one of our engineers/subcontractors carries out work on the system.
If health and safety issues arise from your property or persons in property.
If Work has been carried out by someone else on the system not authorised by us.

4. PLAN ACCEPTANCE – Acceptance onto one of our service plans does not imply that the boiler, heating system or plumbing system is installed to the relevant standards and we will not accept liabilities arising from the original design or installation and so make no warranty as to the fitness for purpose.

5. DELIVERY OF PARTS – We will not be liable for any delays in the supply of parts from our suppliers. We may fit replacement parts that are adequate but not the same as the defective part(s).

6. REPLACEMENT PARTS – New Parts will only be fitted where old ones are beyond reasonable repair. We will be the sole arbitrators as to the condition of parts. Should a radiator need replacing we will only change for a standard white radiator. The repair of designer radiators and towel rails will be attempted, but not covered for replacement. Boiler heat exchangers that have been damaged by debris, sludge or scale will not be covered for either parts or labour.

7. NOISY BOILERS – For many reasons, as boilers get older, they become noisy. When the noise is due to the age of the appliance, we will not class this as a fault, and it is not covered under any plan.

8. BOILER REPLACEMENT – If your boiler is under 7 years of age and deemed to be unrepairable, we will replace the boiler like for like. Proof of the original installation date will be required. For boilers over 7 years a loyalty discount will be applied to the cost of fitting a new boiler.

9. ACCESS – We are not liable for any repairs to which we cannot gain reasonable access. Removal of any obstructions will be at our sole discretion and will reserve the right to charge you at our standard rates. We may insist that you arrange for the obstruction prior to us carrying out the repair. We will not be held liable for any making good unless damage occurs due to our negligence.

10. CHARGES – If a service plan is cancelled part way through the year, we reserve the right to charge for any services and/or repairs we have carried out at our standard rates.

11. ANNUAL BOILER SERVICE / LANDLORD CERTIFICATE – If this is included in your service plan, we will try to arrange a visit for this to take place, but you remain responsible for ensuring that it takes place within the term of the contract.

12. SYSTEM FLUSHING – If we recommend that your heating system requires a flush we will provide you with a quotation and once the system is cleaned we will continue with any service plan in place.

13. CALL OUTS – All call outs are subject to a call out fee of £85 payable prior to the call out visit.

14. EXCLUSIONS – Our service plans do not include –

  1. Repairs required due to design faults or existing faults prior to the start of the plan.
  2. Repairs relating to damage caused by you or a third party.
  3. Any loss or damage to any property caused by the boiler, heating system or plumbing system breaking down, for example, damage to a ceiling due to a leak.
  4. Any faults caused by sludge, scaling or blockages.
  5. The cost of removing sludge or scale from a system and the damage caused is not covered. Or adding corrosion inhibitor.
  6. Boiler repairs are limited to £300, any repair costs above this we will advise that the boiler is replaced or costs above this will be charged for prior to carrying out the repair.
  7. Every 4 years we advise on a strip down service which requires new boiler seals, we will charge for these separately prior to the visit.
  8. Damage caused by weather or freezing.
  9. Any decorative parts for example casing, paint work, batteries.
  10. Any part of a flue concealed within the fabric of the building.
  11. The gas supply from the meter to the boiler and or other appliances.
  12. Damage caused by fire, flood, lighting storm, freezing weather or any other natural event.
  13. Adjustments to time controls unless already on site.
  14. Any loss suffered by you due to delay in obtaining parts.
  15. The cost of a new boiler if parts become unavailable, at our sole discretion.
  16. Accidental damage, malicious damage, or theft.
  17. Routine maintenance, cleaning, descaling, turning on or lighting up the system, clearing airlock or blocked pipes, bleeding system, topping pressure up.
  18. Loss or damage caused by your equipment not working or costs arising from gaining access, this includes pipes under the floor or in the fabric of building.
  19. Repairs that will cost over £300.
  20. Replacement of showers or taps.
  21. Below ground drainage.
  22. Mains supply pipe.
  23. Replacement of baths, shower cubicles, basins and toilets.
  24. Removal of dangerous materials, for example asbestos.
  • Fully qualified engineers
  • Dedicated telephone helpline
  • Discounted labour rates of 5% off for any other future work
  • Annual boiler service and/or Landlord Safety Certificate
  • Fully qualified engineers
  • Dedicated helpline
  • Discounted labour rates of 5% off for other future work.
  • No unexpected repair bills (boiler only, this does not
    include any external system parts)
  • Annual boiler service and/or Landlord Safety Certificate
  • Parts & labour Included
  • Fully qualified engineers
  • Dedicated helpline
  • Discounted labour rates of 10% off for any other future works
  • No unexpected repair bills (boiler and heating system)
  • Annual boiler service and/or Landlord Safety Certificate
  • Parts & labour Included
  • Fully qualified engineers
  • Dedicated helpline
  • Discounted labour rates of 15% off for any other future works
  • Parts & labour Included
  • Annual boiler service and/or Landlord Safety Certificate
  • Heating system repairs
  • Boiler repairs
  • Plumbing system repairs
  • Boiler replacement cover
  • Guaranteed 24 hour response time (excluding weekends and local holidays)